BIG 6 ENERGY SUPPLIER - SMART METERING BUSINESS
BACKGROUND
The company operates in the UK and is part of a multi-national group, which has businesses in a number of countries across the world. The Smart Metering business is an operational unit within the company and is a key part of the UK-wide smart metering programme.
The company believes that all harm is preventable; therefore the objective is Zero Harm.
SITUATION
Between 2008 & 2015 the company implemented and embedded a comprehensive ZERO HARM programme, which delivered a significant reduction in the number of injury incidents from field activities, reflecting its position as a mature business. However, the year-on-year improvements appeared to have reached a plateau with performance having levelled off, which is not uncommon for businesses involved in this type of activity.
As part of its continual improvement programme, the Smart Metering business decided to implement a behavioural change programme along with a number of supporting initiatives and employed the services of an external company (Setters). Setters was chosen as it was able to demonstrate that it had achieved excellent results by delivering similar programmes for other businesses using similar field-based activities.
Having taken the decision to implement the programme, the company also decided to engage the services of an external company with experience of the programme to help manage the roll out throughout their Smart Metering business.
SOLUTION
Nigel Champion of NEC Associates Limited had previous experience of the Setters programme in a number of organisations.
The company engaged the services of NEC Associates Limited to help establish the programme in the business in readiness for it to be taken over once the initial establishing work had been completed.
OUTCOME
The programme has been established in the Smart Metering business and been handed over in readiness for the next stage, which is being managed in-house.
A number of changes are already planned and feedback across the target audience has been very positive.
The client's Senior HS&E Manager and project lead said:
‘We chose Nigel to help us programme manage the roll out of the Setters behavioural safety programme because of his extensive knowledge of the energy industry and his prior experience of delivering the Setters programme within other organisations. Nigel has a passion for health and safety and has expert knowledge of the Setters programme. He was able to hit the ground running from day one and provided great support in rolling this out across our field metering operation in 2017.’
NRT BUILDING SERVICES GROUP
BACKGROUND
NRT Building Services Group has been operating for over 20 years, working for a number of clients across a variety of sectors. The Company has established a strong track record of successful delivery of projects, predominantly in the services sector.
The company has an key corporative objective of consistently delivering high levels of customer service along with health, safety and environmental compliance.
SITUATION
Having grown significantly in recent times as a result of securing new business, the company appointed a number of new supervisors, the majority of which were promoted from operational roles within the organisation. This was a positive development for the staff and the company, but did present the business with the challenge of needing to train these newly appointed supervisors, the vast majority of whom had not previously received any supervisory training.
SOLUTION
NEC Associates worked with NRT Building Services Group to design a bespoke training programme for the supervisors, which was jointly delivered by NEC Associates and NRT Building Services Group. The programme content included Company culture, commercial/financial management, Health & Safety legislation, communication skills, welfare and management of people.
OUTCOME
All attendees reported that the course was interesting and informative. The evaluation feedback across a number of measures was 95% excellent/good.
‘The training programme has provided our newly appointed supervisors with an excellent foundation in the basic fundamental principles that are essential for their role’